Terms & Conditions

*Effective for projects quoted on a time & materials basis under this page. This page does not apply to projects covered by a separate signed Design-Build Agreement or Design Services Agreement.

NOTE FROM JARED

Dear Client,

The best projects I work on are the ones where both of us know exactly what to expect from the start. That's really all this page is for. It isn't here to protect me from you, or you from me — it's here so we're both working from the same understanding of how the project will run, what it costs, and what happens in the situations that don't go according to plan.

It’s very unusual for projects to fall off the rails. But having it in writing means we don't have to guess, or have an awkward conversation later — we can just look back to something we both agreed to, and get back to focusing on the work itself. Nobody has control over another person's word or handshake — I can only control my own. Putting these terms in writing is how I hold up my end of that, and I ask the same of you. In my experience, a project succeeds or struggles based on how aligned everyone is going in, setting expectations, and this page is my attempt to get us there before we ever set foot on site together.

If anything here doesn't make sense, feels off, or raises a question, I'd genuinely rather hear about it now than have it be a surprise down the road. Reach out anytime.

Thank you,

Jared E. Oboy-Hedlund
Owner | Builder | Artist
Phone: (253) 720-8185
eMail: jared@jeohwood.com

TERMS & CONDITIONS

1. SCOPE OF WORK

JEOH provides small project work, maintenance tasks, repairs, and other work with an estimated total duration of four (4) weeks or less. The scope of work is defined by the written estimate, scope description, or written communication (email/text) JEOH provides prior to starting work. Any work outside that described scope is a change and will be handled per Section 6 (Changes to Scope).

2. RATES & PRICING

• Project Minimum: $850

• Labor Rate: $85/hour

• Materials: Billed at actual cost, receipts provided, no markup

• Materials Sourcing & Procurement: Billed at standard hourly rate

• Design & Planning: Billed at standard hourly rate

• Consultations & Project Assessments: Billed hourly (except the initial 15-minute phone consultation, which is free)

• Travel (between JEOH's shop in Graham, WA and the project site): Billed at 50% of the labor rate ($42.50/hour)

Rates are not adjustable. The scope of craftsmanship and materials selected can be adjusted to fit your budget.

Estimates, not fixed bids. Because of the nature of small projects, maintenance, and repairs, JEOH does not typically provide fixed-price bids. Written estimates reflect JEOH's good-faith projection of cost and timeline based on information available at the time, but final cost is billed on actual time and materials. JEOH will notify Client if it becomes apparent that actual costs will materially exceed the estimate (see Section 6).

3. PAYMENT TERMS

• A deposit may be required before work is scheduled, at JEOH's discretion, and will be specified in writing prior to scheduling.

• Invoices are due and payable within 7 days of the invoice date.

• Invoices not paid within 7 days are past due and accrue interest at 1.5% per week (or the maximum rate allowed by law) until paid.

• If an invoice remains unpaid for 14 days, JEOH may pause any further scheduled or in-progress work until the account is brought current.

• If an invoice remains unpaid for 90 days, Client is responsible for JEOH's reasonable costs of collection, including attorneys' fees.

• JEOH accepts payment as described at jeohwood.com/payments.

4. SCHEDULING & CANCELLATION POLICY

This policy applies to any project scheduled under this T&C, whether the work takes a single day or spans several weeks (up to the 4-week scope of this page). When JEOH reserves a start date — including confirming that date with you by phone, text, or email — that block of time is set aside on the schedule and other work is turned away to keep it open. A late cancellation has a real cost to JEOH, not just an inconvenience.

4.1 CONFIRMED APPOINTMENTS.

Once a start date and time have been confirmed by either party (verbally, by text, or by email), that confirmation is binding under this policy.

4.2 REQUIRED NOTICE PERIOD.

Because the schedule capacity JEOH reserves for a project scales with how long that project is expected to take, the notice required to cancel or reschedule a confirmed start date without a fee also scales with the project's Estimated Project Length (the duration stated in JEOH's written estimate). The Required Notice Period is:

50% of the Estimated Project Length, with a minimum of 48 hours.

For example, a 4-week project requires 2 weeks' notice; a 1-week project requires 3–4 days' notice; a 1-day or 2-day project defaults to the 48-hour minimum.

4.3 CANCELLATION FEE SCHEDULE.

If Client cancels or reschedules a confirmed start date, the fee is a percentage of JEOH's written estimate for the project (the "Estimate"), based on how much of the Required Notice Period Client actually gave:

Notice Given (as % of Required Notice Period)

Cancellation Fee

• 100% or more (full Required Notice Period given) — No fee

• 50–99% of Required Notice Period — 10% of Estimate (minimum $250)

• 25–49% of Required Notice Period — 20% of Estimate (minimum $500)

• Less than 25% of Required Notice Period, or after JEOH has begun travel to the site — 25% of Estimate (minimum $625)

• No-show (site not accessible at the scheduled time, no prior notice) — 25% of Estimate (minimum $625), plus any travel already incurred per Section 2

Worked example (by proportion): A 4-week project has a Required Notice Period of 2 weeks (14 days).

Notice Given % of Required Notice Period

Fee

• 14+ days — 100%+ — No fee

• 7–13 days — 50–99% — 10%

• 3.5–6 days — 25–49% — 20%

• Less than 3.5 days — Under 25% — 25%

Worked example (in dollars): For a 4-week project with a $15,000 Estimate (Required Notice Period = 2 weeks):

Notice Given

Fee

• 14+ days — No fee

• 7–13 days — 10% = $1,500

• 3.5–6 days — 20% = $3,000

• Less than 3.5 days / no-show — 25% = $3,750

4.4 MATERIALS PURCHASED BEFORE CANCELLATION.

If JEOH has purchased or specially ordered materials for Client's project prior to a cancelled or rescheduled start date, Client shall reimburse JEOH for the actual cost of those materials (receipts provided) in addition to any cancellation fee due under this Section. JEOH will make reasonable efforts to return or reuse such materials where practical, and any amount recovered shall be credited against the amount Client owes.

4.5 CANCELLATION AFTER WORK HAS BEGUN.

If Client cancels or stops a project after JEOH has mobilized and begun work, Client owes: (a) payment in full for all hours worked and materials purchased or committed to date, per Section 2, and (b) a cancellation fee of 15% of the remaining unbilled portion of the Estimate, to account for the remaining reserved schedule time JEOH is no longer able to fill on short notice.

4.6 BASIS FOR FEE.

These fees are not a penalty — they reflect JEOH's reasonable estimate of the value of the reserved schedule time lost when a confirmed date is cancelled or work stops without adequate notice, and are difficult to calculate precisely. They are due whether or not the project ultimately proceeds, and are invoiced separately under the payment terms in Section 3.

4.7 WEATHER & EMERGENCIES.

JEOH will use reasonable judgment to waive or reduce cancellation fees in cases of genuine emergency, medical situations, or unsafe working/weather conditions, but is not obligated to do so.

4.8 RESCHEDULING.

A confirmed start date may be moved without a fee if Client provides more than the Required Notice Period. JEOH will make reasonable efforts to accommodate a new date but cannot guarantee immediate availability.

5. WARRANTY

All workmanship is warranted against defects in installation for ten (10) years from the completion date. This warranty covers defects in JEOH's workmanship. It does not cover:

• Normal wear and tear

• Damage from misuse, neglect, or lack of maintenance

• Structural settling or movement unrelated to JEOH's work

• Material defects (covered separately by manufacturer warranties, which JEOH will pass through where applicable)

• Natural wood movement, grain/color variation, or minor checking — normal characteristics of solid wood, not defects

• Damage caused by others after JEOH's work is complete

To make a warranty claim, Client should provide written notice (email is fine) with a description and, where possible, photos within 30 days of discovering the issue. JEOH will inspect and, if the issue is covered, repair it within a reasonable time.

6. CHANGES TO SCOPE

If, once work begins, Client requests additional work or JEOH identifies necessary work outside the original scope (e.g., hidden damage, rot, code issues), JEOH will notify Client before proceeding, whenever practical, and the additional work will be billed at the rates in Section 2. For safety issues or work needed to avoid further damage, JEOH may proceed and notify Client as soon as reasonably possible.

7. FORCE MAJEURE & DELAYS

Neither party is responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, government action, material or supply shortages, illness, or other events beyond JEOH's or Client's control. The affected party shall notify the other as soon as reasonably possible, and the project timeline shall be extended by a period reasonably related to the delay. This Section does not excuse either party's obligation to pay for work already performed or materials already purchased.

8. CLIENT RESPONSIBILITIES & SITE ACCESS

Client agrees to:

• Provide clear access to the work area at the scheduled time

• Disclose known hazards, hidden conditions, or recent related work in the area

• Remove or protect personal items, vehicles, and pets from the work area

• Obtain any HOA approval, if applicable, prior to scheduling

• Provide reasonably requested photos of the project area in advance (see current site copy)

If JEOH is unable to access the site or safely perform the work due to a condition Client did not disclose, this may be treated as a late cancellation under Section 4.

9. JEOH'S RIGHT TO PAUSE OR DECLINE WORK

JEOH may pause, suspend, or discontinue work, and leave the site, at its sole discretion, if JEOH reasonably believes that continuing to work would be unsafe (due to site conditions, weather, structural concerns, or other hazards), or if any person on site behaves in a threatening, abusive, or hostile manner toward JEOH or its personnel. JEOH will make reasonable efforts to notify Client of the reason for the pause. Time lost due to a pause under this Section is treated as a Client-caused delay for scheduling purposes, and Client remains responsible for payment for all work performed and materials purchased to date.

10. SITE CLEANLINESS & CONDITION

We aim to leave your site as we found it, or better. At the end of each work day and at project completion, JEOH will generally leave the site swept, organized, and free of construction debris and scrap material, with tools and materials neatly staged rather than left scattered. We do our best to leave the site free of tripping and safety hazards any time we are off-site, whether the project is ongoing or complete. This is a standard of practice, not a warranty against every incidental mark, footprint, or minor disturbance that comes with construction work.

11. PERMITS

For most small projects, maintenance, and repairs, permitting is either not required or is Client's responsibility to obtain and pay for, unless JEOH specifically agrees in writing to handle permitting for a particular project.

12. MATERIALS & HIDDEN CONDITIONS

JEOH is not responsible for pre-existing conditions (rot, mold, prior workmanship, code violations, etc.) discovered during the project, but will notify Client promptly if such conditions are found. Addressing them is treated as a scope change under Section 6. JEOH is not responsible for hazardous materials (asbestos, lead paint, etc.) and may pause work in an affected area until Client arranges remediation.

13. PRE-EXISTING CONDITIONS & PROPERTY DAMAGE CLAIMS

Client acknowledges that a job site — including the project area, surrounding landscaping, lawn, driveways, walkways, and adjacent structures — may already contain wear, damage, or conditions unrelated to JEOH's work.

13.1 BURDEN OF PROOF.

If Client believes JEOH's presence or work caused damage to any part of Client's property, whether directly related to the project scope or not (for example, lawn, landscaping, driveways, or adjacent structures), Client must notify JEOH in writing within five (5) business days of discovering the claimed damage and provide dated photographic or other documentary evidence establishing that the condition did not exist, or existed in a materially different and less-damaged state, immediately before JEOH began work at the site.

13.2 EFFECT OF NO EVIDENCE.

If Client does not provide such evidence, Client's claim will be treated as unsubstantiated, and Client agrees not to withhold payment, dispute an invoice, file a claim, or seek compensation from JEOH based on that claimed damage.

13.3 JEOH'S DOCUMENTATION.

JEOH may, at its discretion, take dated photographs of the site and surrounding areas before beginning work. Client is encouraged to do the same and to raise any concerns about existing site conditions before work begins.

14. RIGHT TO REMEDY

If JEOH is found responsible for a defect in workmanship, damage to Client's property, or any other issue arising from the project — whether raised under the Warranty (Section 5), a claim under Section 13, or otherwise — Client's exclusive remedy is repair, correction, or replacement of the affected work or item, performed by JEOH at JEOH's own expense. JEOH reserves the right, and shall have the first opportunity, to remedy any such issue itself before Client pursues any other remedy.

Before hiring a third party to perform repairs, withholding payment, or seeking monetary compensation in place of repair, Client shall provide JEOH written notice describing the issue and a reasonable opportunity to inspect and remedy it. If JEOH does not respond to that notice or complete the remedy within a reasonable time given the nature of the issue, Client may then pursue other remedies available under this Agreement or applicable law.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, JEOH's total liability to Client for any claim arising from this project — however framed — shall not exceed the total amount paid by Client to JEOH for the project. JEOH is not liable for indirect, incidental, or consequential damages (such as loss of use).

16. INSURANCE

JEOH carries commercial general liability insurance. A certificate of insurance is available upon request.

17. PHOTOS & MARKETING

JEOH may photograph work performed and use those photos in its portfolio, website, and marketing. Client's name and street address will not be used without permission. Client may request that photos exclude identifying features or that publication be delayed for privacy reasons.

18. DISPUTES

Client and JEOH agree to first attempt to resolve any disagreement directly and in good faith. If a dispute cannot be resolved this way, it will be governed by the laws of the State of Washington, and any legal action will be brought in the county where the project is located (or, if outside Washington, as otherwise required by applicable law). The prevailing party in any dispute is entitled to reasonable attorneys' fees.

19. NOTICE REGARDING PROPERTY LIENS (WASHINGTON LAW)

If your project is located in Washington and the property is owner-occupied residential property, Washington law (RCW 60.04) gives contractors, subcontractors, and material suppliers the right to file a lien against your property if they are not paid for labor or materials, even if you have paid JEOH in full. JEOH will pay its own suppliers and subcontractors, if any, from payments received from you. If your project is located outside Washington, similar lien laws may apply in your state.

20. ELECTRONIC SIGNATURES & ACCEPTANCE

Client consents to conduct this transaction electronically and agrees that an electronic initial, signature, checkbox confirmation, or other electronic acceptance made through jeohwood.com or in response to this document (including by email) has the same legal effect as a handwritten signature, in accordance with the federal E-SIGN Act and Washington's Uniform Electronic Transactions Act (UETA). Client represents that they have the ability to access, view, and retain an electronic or printed copy of this T&C.

21. GENERAL

• This T&C applies to the specific project it is sent for and does not create an ongoing agreement for future projects.

• If any part of this T&C is found unenforceable, the rest remains in effect.

• This T&C, together with the written estimate/scope for your project, is the entire agreement between us for that project and supersedes prior discussions on the same subject.

• JEOH may update this general T&C page over time; the version you execute is the version that applies to your project.